T’s & C’s
Welcome to Broadway Medical Centre’s Terms and Conditions page.
These Terms and Conditions explain how you may use our services and our website and what you can expect from us. By using our services, portal and this website, you agree to these Terms. If you do not agree, you should stop using our services.
Broadway Medical Centre Services - Terms of Trade
All services shall be paid on the day.
Payment shall be accepted in the form of cash, EFTPOS, direct credit and online payment.
All services not paid on the day will receive an additional fee of $5.00 per statement per month and each subsequent month until paid. For more information about our payment policy click here.
Broadway Medical Centre may require payment before a service is provided.
Be aware that any appointments that are cancelled within 2 hours of the appointment time will incur a 50% fee.
Broadway Medical Centre may withhold further provision of service where there is any outstanding amount due.
We collect personal information from you in order to ensure good patient care and billing. Providing some information is optional however if you choose not to, we may be unable to be supply you with the requested services.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected.
Where patients are in breach of agreed payment terms, we may disclose this information to debt collection agencies and legal proceedings may follow. This may result in your name and address being entered into the Computer Bureau default listing which will have an impact on your credit rating.
Interest may be charged on overdue accounts at a rate to be decided by Broadway Medical Centre from time to time.
Costs incurred to recover outstanding monies will be charged to the customer.
Termination of our services to you may be applied where there is non-payment without prejudice to any claims Broadway Medical Centre may possess.
Prices quoted for services may be adjusted from time to time, and the customer hereby agrees to pay any such adjusted price, e.g., in instances where cost of goods increases, government surcharge increases, errors or omissions by Broadway Medical Centre or its representatives.
Prices include GST unless otherwise stated.
No goods supplied by Broadway Medical Centre may be returned for credit.
Supply of goods for personal use will be covered by the Consumer Guarantees Act 1993.
Broadway Medical Centre agrees not to use or disclose any information more than is reasonably necessary in the circumstances for its genuine business purposes.
The patient authorises Broadway Medical Centre to collect, retain and use personal information about the patient for the purposes of assessing the client’s creditworthiness. The patient authorises any other company or person to provide Broadway Medical Centre with any information of the type referred to above that may be requested of them. The Credit Reporting Privacy Code 2020 has been issued under the Privacy Act 2020 and provides specific rights in relation to personal credit information held by credit reporting agencies as per the Privacy Code at www.privacy.org.nz
Broadway Medical Centre offers a safe and secure Patient Portal where you can make online appointments and access your personal health information. Broadway Medical Centre retains the right to grant or (temporarily) revoke a patient access to the Broadway Medical Centre patient portal at any time without any obligations to the patient. More information on use and privacy of the portal are available below.
Variations to the Terms of Trade may occur from time to time, and Broadway Medical Centre will display these variations and the current Terms of Trade at Reception as well as notify the patient by way of invoice.
Website Terms and Conditions
We aim to have an informative website for our current patients and prospective patients.
We have therefore provided links to additional websites for further information on certain topics. As such, the continual content and accuracy of these pages can not be guaranteed. Broadway Medical Centre accepts no responsibility for this.
You must not rely on the information on this website or any sites linked to this site as an alternative to medical advice from your doctor or other professional healthcare providers.
If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare providers.
If you think you may be suffering from a medical condition you should seek medical attention.
You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of the information on this website.
Broadway Medical Centre accepts no responsibility for any person's inappropriate actions as a result of using this website.
Online Patient Portal Well Terms and Conditions
The Well App (the “Portal”) is provided to support communication between patients and the practice team, and to improve access to health information and services.
By registering for and using the Portal, you agree to these Terms and Conditions. If you do not agree, you should not use the Portal.
1. Purpose of the Portal
The Portal allows you to:
Book and manage appointments
Request repeat prescriptions
View test results and portions of your health record
Send secure, non‑urgent messages to the practice
The Portal is intended to support your healthcare journey but does not replace clinical consultations or direct communication with your healthcare provider
2. Non‑Urgent Use Only
The Portal must not be used for urgent or emergency medical situations. Patient portals is restricted to non‑urgent communication only to ensure patient safety and timely care.
If you have a serious or urgent health concern:
Call the practice directly; or
Dial 111 or go to the nearest emergency department
3. Patient Responsibilities
By using the Portal, you agree that you will:
Provide accurate and up‑to‑date information
Keep your login details secure and confidential
Notify the practice if you believe your account has been compromised
Use the Portal respectfully and appropriately
You are responsible for all activity under your account.
4. Communication and Response Times
Messages are monitored during business hours only
Responses are typically provided within 2–5 working days however, there is no obligation to reply
Messages become part of your clinical record and may be viewed by multiple members of the care team
5. Fees
Some Portal services incur a fee at the time of the booking or request. Some Portal services may incur fees in hindsight (e.g. some secure messaging, clinical requests outside of the consult or non-clinical requests). Applicable fees will be advised and are payable as per the practice fee schedule.
6. Access to Health Information
The Portal provides access to selected health information held by the practice. You acknowledge that:
Information may be incomplete or require clinical interpretation
Test results may be released once reviewed by your clinician
For serious results, the practice will attempt to contact you through other means
7. Privacy and Confidentiality
Your health information is sensitive and is protected under New Zealand law, including the Privacy Act 2020 and the Health Information Privacy Code 2020 [privacy.org.nz]. By using the Portal, you consent to:
The collection, use, and sharing of your information for providing healthcare
Secure electronic communication between you and the practice
Sharing with other healthcare providers involved in your care where appropriate
Transparency and informed consent are key requirements in NZ health privacy law.
8. Security and Risk
While the practice takes reasonable steps to protect your information, you acknowledge that:
Electronic systems carry inherent security risks
The practice is not liable for unauthorised access resulting from your failure to maintain security
You must ensure your device is secure
9. Appropriate Use
You must not:
Use abusive, threatening, or inappropriate language
Use the Portal excessively or in a way that disrupts service
Attempt to access another person’s information
The practice reserves the right to suspend or terminate access at any time for reasonable reasons and immediately in the event of misuse.
10. Changes to Terms
These Terms may be updated from time to time.
Continued use of the Portal constitutes acceptance of any changes.
11. Consent
By accessing or using the Portal, you confirm that you:
Have read and understood these Terms
Agree to be bound by them
Consent to electronic communication and use of your health information
Use of a patient portal typically indicates acceptance of a legally binding agreement between the user and the provider
12. Making an appointment online
You can book a face-to-face appointment online using the Online Appointments. All consultations incur a charge and are to be paid on the day of the appointment. If you feel you need to be seen on the same day, this can be arranged by calling the practice, and our staff will arrange for one of our regular Doctors or Nurses to call you back for a telephone triage assessment. When booking online, a standard consultation is 15 minutes. If you require a longer appointment, or you are not sure how long your consultation should be, or require a special procedure, call the practice to arrange.
Failure to attend an appointment or cancellation within 2 hours of the confirmed time may incur a fee.
13. Repeat prescriptions
You are welcome to request a repeat prescription online by selecting the items you wish to have repeated. As per our policy, you must allow at least two working days for this service. This will incur a script fee charge; refer to our website for current charges (an account fee will be charged if not paid within 3 days). Please indicate which pharmacy you wish to have your script sent to. Your clinician will send you a text message once he/she has completed the repeat prescription for you. If you have not been seen by the Doctor in the last six months, you may be requested to do so. Should you require an urgent script, please call the practice (higher fees apply).
14. Test results
The patient portal is one way your general practice team will notify you of any test results. They may also phone you. You will receive an email if a test result has been entered into your health summary - make sure you leave the automatic notification on in your inbox. One column in your health summary will include a comment, so always check this in case any actions are required. As per our results policy, you will be contacted by your general practice team if results are abnormal, and a follow-up will be arranged if it has not already been scheduled.
15. Health Information
Other information available to you is immunisation records, allergies and other classifications. If you see incorrect information in the Health Summary, please contact the practice, and we may amend your details if appropriate.
You will also have the ability to view at least 2 years of your consultation notes. You can check on any instructions or advice that you have been given by your GP or see changes to your medication doses and plans for ongoing treatment. Please note that some clinicians write their notes in full at the time of the consultation, but others make brief notes or headings and write them up later in the day. It is best to access your notes 24 hours after your consultation. Our 15-minute consultation includes time for note-taking but not for completion of all tasks, research and actions arising. These have to be completed outside the consultation. Many of our clinicians will do this later. Please be aware that medical records cannot be a verbatim account and will use medical jargon and abbreviations, and that some terms have different meanings to the lay person. Medical notes are often brief and condensed to what is thought to be most clinically relevant. If you have questions about what has been written, please do not hesitate to ask at your next consultation. Legally, changes to existing notes are not allowed; an amendment can be added at a later date.
16. Sending secure messages through the portal
Simple follow-up queries are free of charge, but more complex issues and/or queries not related to a recent consultation can incur a fee. Please note this is a non-urgent service. The advice provided by your clinician is limited by the information you provide and the information we already have in our records. If your request is too complex, you will be asked to make an appointment for a consultation and/or pay a fee for the service. This is at the sole discretion of the clinician, and the charge is dependent on the time taken. By agreeing to use this service, you agree to pay the associated fee (if applicable) within 7 days. Please note, if you have not heard back from the practice within five (5) working days of sending a secure electronic message through the portal, phone the medical centre and speak to one of our team.
17. Technical support
Well is provided by a New Zealand software company called Webtools. Webtools staff cannot access your information because it is encrypted. If you are having problems with the portal, please go to Well Patient Portal - modernise your healthcare experience.